Our commitment to you

Culture is built with customer privacy at the center. We don't track you across the web, we don't sell your information to advertisers or data brokers, and we keep only what's necessary to serve you—orders, account, and support. We believe that's how it should be.

Information we collect

We collect only what we need to provide and improve our services:

• Contact & account:name, email, password (hashed), and optional profile details you provide.
• Orders & shipping:billing and shipping addresses, phone (if provided), and order history.
• Usage data:basic technical data (e.g. IP, device type) for security, fraud prevention, and making the site work. We do not use this for cross-site tracking or advertising.

How we use your information

We use your information to process orders, manage your account, send order and account-related emails, prevent fraud, comply with law, and improve our services. We do not use your data for targeted advertising or to infer characteristics about you beyond what you explicitly provide.

Cookies and similar technologies

We use only essential cookies—for sign-in, cart, security, and load balancing. We do not use advertising cookies, cross-site trackers, or non-essential analytics that follow you around the web. That's why we don't show a cookie consent banner: we don't use the kind that require one. For more detail, see our Cookies policy.

Sharing and disclosure

We share data only when necessary: with payment and fulfillment partners to process orders, with service providers who help us run the site (under strict confidentiality), and when required by law or to protect rights and safety. We do not sell or rent your personal information.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or port your data, and to opt out of certain processing. You can update your account and preferences in your account settings. To exercise other rights (e.g. deletion, access), contact us using the details below. We will not discriminate against you for exercising your privacy rights. If you are in the EEA/UK, you may also lodge a complaint with your local data protection authority.

Security and retention

We use reasonable technical and organizational measures to protect your data. No system is perfectly secure; we do not guarantee absolute security. We retain your information only as long as needed to provide services, comply with law, and resolve disputes.

Children, international use, and changes

Our services are not directed at children; we do not knowingly collect children's data. If you are outside our primary jurisdiction, your data may be transferred and processed in other countries; we rely on appropriate safeguards where required. We may update this policy from time to time; we will post the revised version and update the "Last updated" date. Continued use after changes constitutes acceptance of the updated policy.

Contact us

For privacy questions, to exercise your rights, or to report a concern, please use our contact page. We take your privacy seriously and will respond as required by applicable law.